A Decision Support System for Logistics Performance Evaluation of Courier Company

Logistics is one of the major driver of supply chain (SC) and its performance has significant impact on overall SC performance. Due to advancement in technology, collecting, storing, and analysis of data is now become easy. Nowadays organizations are competing each other of the basis of their logistics performance. The purpose of this paper is to propose a prototype of decision support system based on Fuzzy - AHP (FAHP) that incorporate decision makers and managers' knowledge and experience and evaluate overall logistics performance.