Hien’s Framework for Examining Information System Quality of Mobile-based Smart Regency Service in Madura Island Districts

Today, almost every nation strives to incorporate city governance with the idea of smart cities. Several previous studies have developed various models to assess the efficiency of ISS. During the past, numerous studies evaluated the quality of service and experience of smart city applications. But very few research also explores the Smart District model’s performance of services, which differs substantially from the general concept of a smart city. This study aims to examine the quality of service through the usage of the region or district with mobile devices. The model and approach used is the Hien’s Framework, a development framework of the Technology Acceptance Model and the Delone McLean IS Success Model to measure the quality of information system services. The online survey form, data processing using AMOS 24.0 software, was used to collect data from two hundred and seventeen interviewees. The research findings show that the variables introduced by the Hien Framework have a significant and positive impact on the quality assessment of smart district services. This work helps to explain the performance model of a smart district information system based on mobile devices. This research recommends that local governments and politicians take better concern for critical problems affecting the quality of mobile services