A study on COVID-19 app’s satisfaction & user attitude in digital combat of coronavirus pandemic

With the exponentially increasing number of positive COVID-19 cases around India, the citizens of the nation are growing highly cautious and making consistent changes in their lifestyle habits. The knowledge and awareness are acting as the key to initial combating of the pandemic. This awareness has resulted in the knowledge of practicing extreme hygiene in everyday routine and is being taken up intensely. Government of India released an app "Arogya Setu" for digitally equipping the population with awareness and knowledge regarding the coronavirus. This apps related to Covid-19 reports the users about the number of new cases, recovered cases, and deceased; and also instruct the need of social distancing, hand wash, wearing a mask at public places and so on. The current study focuses on the satisfaction levels regarding these apps. The impact of Covid-19 apps on the attitude of the user. The study also examines if satisfaction influences the attitude of users. Using purposive sampling, a total of 300 users of these apps participated in the study. From the correlation and regression analysis, it is found that these applications positively influence the users' attitude and satisfaction. Subsequently, these apps have been to found to raise awareness and cautiousness to the users about following the instructions laid by the Government to avoid risks of being affected by the corona virus. The satisfaction has a significant positive impact on the user's attitude regarding the pandemic.