Security Operations Center: A Systematic Study and Open Challenges

Since the introduction of Security Operations Centers (SOCs) around 15 years ago, their importance has grown significantly, especially over the last five years. This is mainly due to the paramount necessity to prevent major cyber incidents and the resulting adoption of centralized security operations in businesses. Despite their popularity, existing academic work on the topic lacks a generally accepted view and focuses mainly on fragments rather than looking at it holistically. These shortcomings impede further innovation. In this paper, a comprehensive literature survey is conducted to collate different views. The discovered literature is then used to determine the current state-of-the-art of SOCs and derive primary building blocks. Current challenges within a SOC are identified and summarized. A notable shortcoming of academic research is its focus on the human and technological aspects of a SOC while neglecting the connection of these two areas by specific processes (especially by non-technical processes). However, this area is essential for leveraging the full potential of a SOC in the future.