Value Innovation with Crossover Services

Business process often contain many participants with different value orientations, and the fulfillment of the business value is achieved via cooperation and game among these participants in forms of services. Recently, the conceptual framework of crossover services has been constructed in pursuit of value innovation by breaking the traditional boundary and promoting convergence of service systems. Some value related factors include: 1) KPIs about activities, processes and collaborations; 2) Constraints on activities and resource utilization. The evaluation of these factors are highly dependent on participant's position, time and place of occurrence. However, in practice, such important information is not well-specified in business process models, let alone be evaluated, traced, and improved in applications. In this paper, we propose a temporal-spatial-domain ternary model to specify above information, and develop an annotation approach to attach it to standard BPMN 2.0 processes. We validate their effectiveness through case studies, and the experimental result reveals their potential advantages in pursuit of value innovation with crossover services.