Modeling of Complexly Structured Reporting Forms and Requests in the Tasks of Automated Provision of Public Services

The introduction of electronic state and municipal services is an important component of improving management efficiency, developing the economy and social sphere, and forming a digital economy. The platform will help to perform most of the management functions not with the help of authorities, but based on platform solutions. The transition from one form of execution to another is possible on the basis of the following key principles: constant accumulation of objective data about control objects, control through the use of big data technologies, the Internet of things, artificial intelligence, transfer of the right to make routine decisions to information systems, constant audit of systems and assistance in preventing crashes. It is noted that an unresolved task in the administration of the sphere of state (municipal) services is to improve their quality and availability when processing complexly structured reporting forms and requests. The solution of these problems and the improvement of the quality of the services provided by public services can be achieved by describing the meaning (semantics) of the content of complexly structured reporting forms and implementing work with them by using knowledge representation models, for example, such as semantic networks, frames and ontologies. When creating a model of complexly structured reporting forms, the user's preferences were used at the time of initialization of the request (user contexts).