Lean Kanban in an industrial context: a success story

Even though Lean principles have already been broadly applied to the manufacturing industry [1] , we cannot say the same regarding software development. The objective of this article is therefore to present a real experience where the Lean Kanban method [2] was applied by a software development team from an IT consulting firm. The team (7 people) is responsible for the maintenance of internal management applications at a large governmental organization (over 4,000 employees). It had to combine new evolutionary developments with corrective maintenance and incident resolution within the production area of 20 to 25 information systems with heterogeneous purposes and technologies.