Demand on the of Courier Services during COVID-19 Pandemic in the Philippines

This study aims to highlight and evaluate the growth of demand on the use of the top five courier services available in the Philippines during This time of COVID 19 pandemic and to identify the courier of choice by the end-users. An online survey was used to collect data. There were 120 participants in the study: 74 females and 46 males. Top couriers included in the study were Lalamove, Grab express, Ninja van, Angkas, and Transportify. Assessments were done on all the respondents' preferred courier services, frequency of delivery on different age groups, and the prevalence of items delivered by the specific courier. This study also evaluates the number of times the participant use the courier services before and during the pandemic, the preferred payment method, and the preferred payment option. Descriptive analytics was used to determine the mean, percentage, and the correlation of the data. These findings emphasize the importance of the courier services during this COVID-19 pandemic.