The technology transition model: a key to self-sustaining and growing communities of GSS users

A vast wealth of lab and field research shows that when the right group support system (GSS) tool is applied to the right task, team productivity can be significantly enhanced. Until recently, no clear pattern emerged to explain why one GSS installation would succeed when another would not. The results were unpredictable. The paper considers the case of the U.S. Navy's Third Fleet aboard the U.S.S. Coronado. The Fleet's J2 Intelligence community adopted GSS for situational awareness and analysis after only four 1-hour training sessions.