Competency management model to resolve conflicts with external stakeholders in construction projects

The real estate sector in Peru has been experiencing sustained growth during the last 10 years, however, due to the constant problems that occur during the development of a project, construction as an investment is increasingly far from being the best option in the market, generally reducing its opportunity cost compared to other more specific investments. To find out what these problems are, a survey was conducted of 25 real estate project managers in Lima, establishing that one of the most recurring problems in the construction sector is conflicts with external stakeholders, mainly with the neighbors surrounding the work, and how these tend to worsen due to inadequate management by project team members who are assigned to resolve the conflict situation.In this sense, this study focuses on knowing the competences that workers have within an organization and what they need to efficiently manage problems with neighbors, and then propose a management model by competences focused on improving the performance of workers of a construction company developing a set of strategies and activities that increase their competitiveness in the face of confrontation between both parts. The results obtained from a real estate construction project indicated that the proposed model manages to reduce or prevent conflicts with neighboring homes, improving the achievement indicators of the aforementioned project under analysis.