Modeling Taxi Passengers' Satisfaction under Internet Plus: A Case of Harbin, China

The application of Internet plus in taxi industry provides a new way for the distribution of taxi supply, which solves the problem of difficulty in hailing taxis and waste in empty car operation. This paper analyzes the factors that affect the satisfaction of taxi passengers under Internet plus, and constructs a passenger satisfaction model of taxi service under Internet plus. Taking Harbin as an example, this paper improves the model through the SP data survey and analyzes the model and data, and quantifies the impact of each indicators on satisfaction of taxi passengers. Finally, the corresponding suggestions are put forward to the taxi software operators and government departments through the data obtained and the relationship between the variables.