AI-Governance and Levels of Automation for AIOps-supported System Administration

Artificial Intelligence for IT Operations (AIOps) describes the process of maintaining and operating large IT infrastructures in data centers using AI-supported methods and tools, e.g. for automated anomaly detection, root cause analysis, for remediation, optimization, and for automated initiation of self-stabilizing activities. Initial results and products show that AIOps platforms can help to reach the required level of availability, reliability, dependability, and serviceability for future settings, where latency and response times are of crucial importance. The human operators see the benefits, but also the risks of losing a control over the system while still being accountable for the AIOps-managed infrastructure. While automation is mandatory due to the system complexity and the criticality of a QoS-bounded response, the measures compiled and deployed by the AI-controlled administration are not easily understood or reproducible. Therefore, explainable actions taken by the automated system is becoming a regulatory requirement for future IT infrastructures. In this paper we address several important sub-aspects of the AI-Governance with focus on IT service and infrastructure management and provide a set of rules and levels of automation that precisely describe the shared responsibility between human operators and the AIOps-controlled administration. We aim at providing guidance, decision-support, and explainable processes for AIOps.