Consumer Trust and Perceived usefulness on Adoption’s Intent in M-Payments

The major aim of this research paper lies in understanding the perspective of a customer towards usefulness and trust factors regarding the use of M-payment system on the basis of 3 basic demographical variables namely gender, age and qualification from Delhi area.Data were collected from 250 respondents on the basis of two factors perceived usefulness and trust towards M-payment using snowball sampling method. In total 210 usable responses were collected after data cleaning out of 250. Data were analyzed using parametric tests i.e. t-test, ANOVA and Welch test.No significance difference has been found towards the perceived usefulness and trust of using Mobile payment among male and female respondents. But the significance differences have been found about opinion towards the perceived trust and usefulness of using mobile payment between different age groups. But there is no significance difference found in terms of qualification towards usefulness and trust factors of using M-payment, which means qualification does not provide any impact on choosing or using mobile payment.The study limits to Delhi region on the basis of two factors only perceived usefulness and trust. In future more factors can be considered to get opinion of people towards using m-payment.The findings will be valuable for the organizations to understand the opinion and thoughts of various people towards M-payment system on the basis of two very important factors trust and perceived usefulness.