Toward Smart and Sustainable Infrastructure Solution: Assessment and Modelling of Qualitative Factors Affecting Productivity in Microtunneling Projects

This paper presents a qualitative and quantitative research to explore and understand the agents that determine the level of productiveness and the importance of qualitative factors. A questionnaire was conducted to estimate the outcome of the qualitative agents or factors in improving the productivity of microtunneling projects. Information was collected from 26 competent professionals in microtunneling projects for almost 20years through an expert's opinion, using a semi-structured questionnaire. The Analytical Hierarchy Process and the clustering analysis technique have been used to account for the twenty qualitative agents or factors concerned in developing a proposed assessment model. The present research has developed an assessment model that stems from the result of qualitative factors on microtunneling to investigate the effect induced by the qualitative agents on productiveness. The assessment model is thereafter confirmed, showing an analytical outcome of 79.85% moderately justified percent. This study proved that the qualitative factors affecting the productivity of microtunneling projects can be assessed through the productivity index concept. This paper helps the industry parties to understand the factors influencing the success of microtunneling projects as well as, development of an assessment model to calculate productivity. Most of the past research on productivity models are based on quantitative factors only. This paper presents qualitative research to explore and understand the factors that affect productivity and the importance of qualitative factors. The developed assessment model presented is the first in connecting theory, analytical methods, and experts' opinions to help practitioners to understand and assess the productivity of microtunneling projects.