Evaluating a Citizen-Centric m-Government Solution in Practice

Electronic Government (e-Government) adoption and use remains low in Africa. This has coincided with studies that focus on proposing factors of e-Government and mobile Government (m-Government). Little validation is being done in the form of implementing these e-Government solutions in order to better understand their feasibility in a real world context. This study adopted a citizen-centric e-Government framework and developed a mobile application solution that was used to solicit the views of participants. The aim was to evaluate the feasibility of e-Government propositions in the literature in a real world environment. Study findings suggest that m-Government can succeed if there is access to ICTs, ICT skills, community-based partnerships, an understanding of citizen information needs, ICT infrastructure and a positive attitude towards ICTs use. As such, implementers of m-Government could look into these factors if they are to succeed.