Impact of demographics on patients' acceptance of ICT for diabetes self-management: Applying the UTAUT model in low socio-economic areas

The exponential increases in the number of patients with diabetes warrants the use of innovative health solutions, especially in low socio-economic areas. Yet the acceptance of Information Communication and Technology (ICT) for diabetes self-management remains low, especially in developing countries. The study used key constructs from the Unified Theory of Acceptance and Use of Technology (UTAUT) model and introduced education as a moderator. It analysed the survey data from 430 respondent using purposive sampling. It found that all four variables (effort expectancy (EE), performance expectancy (PE), social influence (SI) and facilitating conditions (FC)) all influenced behavioural intention (BI). Gender did not provide any moderation effect, contrary to literature. Age and education proved to have a moderating effect on the relationship between PE and BI and SI and BI. Only age had a moderating effect on the relationship between EE and BI and FC and BI.