A Model to Stabilize E-Loyalty to Healthcare Services in the Context of the Internet of Things by using Fuzzy AHP Method

The Internet of Things (IoT) is a concept that has received a lot of attention both at university and industry recently. Today, the necessity of the Internet of Things in the field of health is well felt. It can also be argued that when health information is placed in the context of information and communication technology, information exchange will be faster and less error-prone. This research studied the stabilizing e-loyalty to healthcare services in the context of IoT. The evaluation was carried out among 29 experts who have studied or researched in this field. The Fuzzy AHP method was used in this article. The findings indicate that the variables of electronic loyalty, satisfaction and information privacy are more important than perceived usefulness, self-efficacy and personal innovation.