Ticket Machine Queuing System Design Application for Service Efficiency Simulation and Comparison

This paper proposes the ticket machine queuing system design application in terms of service efficiency such as the average delay in queue and waiting time of the customer. This proposed application is applied in the queuing theory model and the observed main problem in rapid transit train system in Bangkok data for developing the application which can compare the service efficiency between existing system and desired system or new system that the operator would like to renew or improve the ticket machine system. The application can also be put on the adjustment parameter of service rate or number of the ticket machine, arrival rate of the system and designated position of queue or machine. We have extended the queuing model from previous report and analysis to make the ticket machine queuing system design application in graphical user interface by dragging and dropping the number of machines, position of machine and designated queue line for analysis and visualization in animation and graph analysis.