A strategic supply chain simulation model

The authors describe a simulation game designed to quantify the benefits of an enterprise resource planning system coupled with the balanced scorecard framework in an extended enterprise. We present three scenarios of the same enterprise: a base case scenario with a non-integrated legacy system, a scenario with an integrated, enterprise resource planning system, and a scenario with an enterprise resource planning system using the balanced scorecard framework. Results from this game support our research and teaching activities on the benefits of systems integration, data and process standardization, visibility across the business enterprise, improved decision support functionality, and operationalizing strategy.