Methods to Enhance the Utilization of Business Intelligence Dashboard by Integration of Evaluation and User Testing

The era of Industry 4.0 has created highly automated industries through advanced digital technologies, such as Internet of Things, big data analytics, and data visualization. The latter technology has been widely used in industries in the form of dashboards. A dashboard is a Business Intelligence (BI) tool that provides analytical data information to be used as decision making by corporate executives and business managers to optimize the performance of systems and processes. To support its business in the Maintenance, Repair, and Overhaul (MRO) industry, BI Dashboard was developed and utilized at PT XYZ. However, the use of the BI dashboard in the organization is still very low and even abandoned by users. Therefore, a strategy for increasing the use of the BI dashboard is needed. This study describes such strategy, which involves the conduct of user testing and heuristic evaluation. The results of the study are recommendations that can be used to improve the BI dashboard.