Competence-Based Language Expert Network for Translation Business Process Management

Nowadays large companies have a lot of business processes that cannot be automated by existing information systems on the market. Some processes require development of smart methods and approaches to support them and reduce the human interaction. The paper considers a translation business process. The idea is that translation has to be implemented by the translation agency but it has to be approved by the local company experts. The business process requires task to find the expert group that can approve the translation, organize their communication during the work as well as to motivate them to implement the task in time. The presented approach allows increasing the motivation and improving the efficiency and productivity of employees without significant company expenses. Also, the competency management technology is widely used, and it provides efficient use of the employees and organizations strengths.