Efficiency Analysis of Online Ticket Reservation System in Rajasthan State Road Transport Corporations (RSRTC) Using ITS & ICT Enabled Services

Passenger road transport segment is integral part of socio-economic development of society like ours. Passenger transportation services being provided by public as well as private entities in our country. With reference to nature of passenger transport in India and in Rajasthan in particular, especially RSRTC, the current study is looking at online reservation system and issues pertaining to it. However, despite of improvement in passenger carrying capacity and number of buses still there exist some issues which need to be address very carefully. Amongst all other issues the major one is financial inefficiency or financial ill health of RSRTC i.e. RSRTC is a loss making entity since last some years. [3] Although, there are some ways to address this problem, but major is to be done by attracting more and more passengers and for this more and more facilities to be provided to the passengers. Now, it is said that amongst those facilities, in current digital era online ticket reservation facility is also important one. But it has been observed that despite of many efforts by concerned authorities of RSRTC with reference to online reservation of tickets, still there exist some issues which results into inconvenience and dissatisfaction to passengers and sometimes it get converts into clashes between employees of RSRTC and passengers. Thus in this paper an attempt is being made to look and understand existing system of online ticket booking at RSRTC and try to find out the problem and also suggests possible solution to it using ICT enabled solutions without much of financial burden to RSRTC, which is already having financial problems.