Proposal of Improvement through the VSM Technique (Value Stream Mapping) for the Emergency Area in Clinica La Estancia S.A.

The work that was carried out in the adult emergency area of the Clinic La Estancia SA located in the department of Cauca Colombia, had the purpose of providing valid and reliable information that allowed to make decisions to strengthen and improve the services and therefore contribute for the accreditation processes that they currently carry. By means of the study, it was possible to establish the cycle times from the patient's admission to discharge for each medical re-evaluation, the standard time of each of the procedures by which the user spends during his stay was determined.