A Control-Theoretical Perspective in Retail Telecommunication Industry Using Dynamic Simulation Model

Preferably, the customers want their service to be set up without delay. The ability of the company to respond quickly to the request depends on the ability of employees and the availability of the components necessary to provide the service. The focus of our current study is to develop useful insights for inventory management to prevent stock-outs and unfilled orders under different scenarios, exclusively for retailers in a telecommunication fulfillment process area. The application of the theory of control to service systems may be very uncommon. One of the applications of controlling the principle to service systems grow to be the focal point on studies by the control issues and challenges which might be essential to service systems. The contribution of this study occurs in the most appropriate modeling when faced with conditions in which supply in retail businesses in the telecommunications sector and customer demand is uncertain. Furthermore, we demonstrate how control unfulfilled order can be applied to service structures thru three case scenarios. The result shows that workforce availability and tools and product availability affect the quantity sold, where the magnitude of the customer orders will affect the magnitude of the unfulfilled order.