User Interface Evaluation on Government Knowledge Management Portal Using Webqual 4.0

Currently, the society is very critical and demands valid information transparency. Information transparency is needed to maintain good governance and can also prevent corruption. However, information on the sustainability of development programs carried out by the government is much unknown to the public. In addition, the government must be burdened with public dissatisfaction due to fake news (hoax). The Ministry of Public Works has tried to build a website to disseminate its programs. However, measurement of the quality of the website is needed. This study uses questionnaires with a Likert scale to obtain user interface assessment data in accordance with the WebQual 4.0 method. This study shows that the easiness of the website to use has the highest correlation with how helpful the website is. Public works ministry websites need to more frequently update valid information and promote transparency. The society also wants online complaint platform to make it easier to solve problems.