The Role of Benchmarking on Sustainability Performance in Food and Beverage Companies of Malaysia

There has been discrepancies in the literature findings related to association between benchmarking and sustainable performance. Hence, this research has considered conducting more investigations on the impacts of other variables which could be better explained the nature of this relationship. In the past studies, several theories have opined that the connections between resources, capabilities and strategies are the keys to organizational sustainability. Therefore, to examine the critical factors of benchmarking being one of the elements of total quality management (TQM) while desiring sustainable performance is the main purpose of this study. Best practice identification, best practice comparison, and implementation and improvement are the benchmarking steps considered in this study. Questionnaires were distributed to 250 Malaysian food and beverages companies while SPSSV23 shall be used as analysis technique. The study found that best practice identification, best practice comparison, and implementation and improvement have significant and positive impact on sustainable performance.