Design of the Electronic Consultation System: Rama Health Electronic Consulting

The collaboration between healthcare teams or providers were necessary to improve the healthcare service especially complexity of illness or need specialist for caring. The process of linkage between specialists within the organization for collaborative service was known as the consultation system. Thus, the linkage within organization was also important especially in the tertiary care or excellent center that composed with many specialties of health care professionals. As the current situation at Ramathibodi hospital in Thailand, the consultation system was mainly used as the paper-based system by the professional wrote the summary note and sent it to the specialists. Therefore this study aimed to analyze and design the new system of electronic consultation called as Rama Health Electronic Consulting (RHEC). It would be influence collaborative between professional and improve the quality of service, especially in the consultation process. The system was the recommend model, which is needed to implement on the real situation in order to measure and verify the function and its impact on communication quality.