Business Intelligence for Evaluating Loan Collection Performance at Bank

Bank XYZ is a bank in Bandung that gets profit from customers who borrow money. According to Bank Indonesia (BI) standars, if a bank has a non performing loan (NPL) or a value above 5% so the bank suffers losses. In this case, the bank must have a strategy to reduce this value to be stable. Bank XYZ concern about performance of collectors because the collector is the core of the bank. The solution for this case study is using business intelligence carried on the data warehouse and OLAP development. So this paper describes how important the selection of data that can help managers to make decision so that performance can be better.