Can Big Data Analytics Enhance Performance Measurement Systems?

Performance measurement systems are a critical element of managing performance. Despite the potential of big data analytics (BDA) to improve performance measurement systems (PMSs), its real impact is still not entirely clear. This paper investigates the potential of BDA to enhance PMSs. We use two short case studies to investigate such impact. The results show that descriptive and predictive analytics boost performance analysis. The use of external non-structured data challenges the companies regarding the data veracity. Business and operations management professionals should pay attention to both the employees' capability in data science and data management. They are critical issues when seeking to enhance PMS using BDA.