Possibility of Digital Twins Technology for Improving Efficiency of the Branded Service System

Nowadays, the concept of digital economy along with market competition requires constant modification of current business models and logistic services. Since branded service companies directly interact with customers, the efficiency of the vehicle maintenance strongly influences on the company's level of service. Digital Twins helps to track data of failures throughout the whole transportation and to predict failures of each particular vehicle and plan the full capacity. By the example of the KAMAZ company we analyze the efficiency of such technology for the final customer. The comparison of the predicted number of failures, obtained from Digital Twin, shows a high level of flexibility that could be achieved with such a system, showing a potential towards leasing market.