Analyzing The Benefit of ERP Implementation in Developing Country: A State Owned Company Case Study

The purpose of this article is to provide further insights into the adoption of enterprise resource planning (ERP) systems and the benefits of ERP implementation in Indonesia state-owned companies: PT. Garuda Indonesia and PT. Semen Indonesia. A qualitative study was conducted to collect data on several benefit categories that company may achieve through ERP implementation. Research data obtained by conducting interviews to 9 people which represents four main business units: financial and accounting, operational and logistic, marketing and sales, and human resources. The interviewee has varied position from operational to strategical position. The results of this study are the list of business benefits obtained by companies from ERP implementation and can be used as a reference of similar companies who want to implement ERP or as a framework to measure the success of ERP implementation in the company.