Development of Data Warehouse to Improve Services in IT Services Company

On time service delivery is one of the ultimate goal of IT services company. The aim of this study is developing data warehouse to help company keeping up the delivery service time is always on target. This study starts with identifying the problem, data collection, literature study, then develop the data warehouse, making analysis with OLAP, build report and dashboard as needed, and at last evaluation of data warehouse already developed. Extract Transform Load process (ETL) transferred data from operational database to data warehouse. OLAP analysis features in data warehouse can help company to analyse information from multidimensional data; report and dashboard build from information in the data warehouse can help sales team to know what best strategy and making decision. As the result, data warehouse that has been built can help sales team deliver the services on time to their customers.