The Evaluation of Education ERP System Implementation in University Using CSF and TAM

The objective of the research is to evaluate the implementation of the Education ERP system in the university and identify the factors that influence the success in its implementation. The analytical method used is the Structural Equation Model (SEM) with a software tool SMARTPLS 3. The results of this research can identify the critical success factors (CSFs) in the implementation of the education ERP system in university and its relationship with the Technology Acceptance Model (TAM) and user satisfaction variables. The object of this research is the education ERP system called BINUS Campus Solution (BCS) that is implemented at BINUS University. The conclusions that are obtained are CSFs from the implementation of the education ERP system in the university are training, technology selection & adaptation, vendor relationship, and strategy fit. The ease of use has significant effect on benefits and user satisfaction. The benefits and strategy fit have a significant effect on user satisfaction. The training and vendor relationship have a significant effect on ease of use. All CSFs when combined together significantly affect the ease of use, benefits and user satisfaction.