Integrating Requirements and Business Process Models in BPM Projects

The increasing demand of society for improved services has driven public sector organisations to embrace process-centric approaches. The adoption of Business Process Management (BPM) requires an in-depth understanding of the organisational culture, business rules, and stakeholders needs. BPM should be adapted to suit the specific context of organisations, which often involve the development of process-oriented systems to enhance process execution. In this paper, we present our experience during a five-year study aimed at implementing BPM at Pernambuco Court of Accounts, in Brazil. We propose a novel BPM method in which requirements modelling activities intertwine with business process modelling in the BPM lifecycle. Finally, we propose a set of good practices to successfully integrate requirements into a BPM project. These practices provide a rich reflection on the adoption of BPM by a public organisation.