Smart services: A case study on smarter public safety by a mobile app for University of São Paulo

The University of São Paulo has faced public safety issues a long the years. Due to its size preventive surveillance by the campus security guard cannot be effective all the times. In order to bring a safer environment to its public of more than 60,000 daily users, a smart public safety system is being developed. This is a complex system, spread throughout all the University's campuses. It is composed of a smart surveillance cameras system, a back office system with a workflow engine and a mobile application within a collaborative concept. The smart cameras system is being deployed and the mobile application together with the back office system is being used this past year with satisfactory results. The mobile application is the user entry point to report several security and campus maintenance related issues that are automatically directed to the responder team for immediate action in the case of security or enters an automated workflow engine in the case of campus maintenance. This paper presents the structure created towards achieving a smarter public safety environment, details of the implementation, presents statistical data collected by the system showing its effectiveness and concludes showing the improvements introduced in the university community safety and welfare.