The acceptance model of hospital information systems in Thailand: A conceptual framework extending TAM

Technological advancements continue their development and improvement in living standards. Information technology plays a crucial role in the public health by increasing service standard. Hospital information systems (HIS) could improve healthcare quality, increase service efficiency, and manage and maintain data accuracy. Regarding a significant policy on Thailand's digital economy, the Thai government has launched and implemented HIS across the country to provide healthcare services. However, limited users are known about the benefits and challenges of HIS acceptance in many hospitals. Therefore, this research will generate a framework to explore the user's willingness to use HIS in Thailand. This framework is developed by integrating Technology Acceptance Model (TAM) combined with Task Technology Fit Model (TTF), Personal Innovativeness in the domain of Information Technology (PIIT) and Self-Efficacy (SE). The contribution of this framework is to build a proposed model of HIS acceptance used to investigate potential factors affecting the use of HIS in Thailand.