Software Quality Assessment Applied for the Governmental Organizations using ISO/IEC 25000

The objective of this paper is to share our experience in applying the ISO/IEC 25000 standard for the evaluation of software quality requirements. In this case study, Outlook Web Access (OWA) and Thunderbird will be evaluated as possible e-mail solutions for al real governmental institution, considering their technical and functional characteristics such as assistance for configuring mail accounts, address book, message file, robust privacy, protection against identity spoofing, automatic update, garbage removal, integration with Exchange and folder management to back up information. In this scenario, Outlook Web Access and Thunderbird have been selected as candidate's due to their main advantages e.g. integration with Microsoft Exchange and Open source characteristic, respectively. This work provides an interesting illustration of ISO/IEC 25000 implementation in a Governmental Institution detailing its benefits as a method to assessing software quality.