Tragic design: the impact of bad product design and how to fix it (sharlat, j. and saucier, s.) [book review]

The book succeeds in informing its audience about how poorly designed products can anger, sadden, exclude, and even kill those who use them. The authors also effectively explain what designers can do to avoid and fix these mistakes. Includes concrete, compelling, real-world stories and testimonials as evidence of how tragic design directly impacts people’s lives, and it offers practical recommendations for altering tragic design practices.