Evaluation of information technology implementation in business goal (improve and maintain business process functionality) at economic development group of East Java representative office

Economic Development Group of East Java Representative Office is one of the groups/divisions in an institution that uses the most information system application in every business process. This group activity includes collecting and processing raw data from survey into final data, calculating and determining the inflation rate of East Java, as well as empowering Micro, Small and Medium Enterprises (MSMEs) that can drive economic growth. As a Representative Office in East Java, all Information Technology/Information System (IT/IS) implementations refer to guidelines made by the Information Systems Management Department located at the headquarters. However, this group is able to develop applications as needed to support their activities. This research was conducted to evaluate IT/IS implementation in order to ensure alignment between IT goals and the organization's business objectives. This assessment taken from internal perspective views of Balanced Scorecard focusing on a business goal, improve and maintain business process functionality, using Control Objectives for Information and Related Technology (COBIT) 4.1. There are two domains and several IT Process used to measure maturity level and gap analysis. Domain Plan and Organise (PO) consist of two IT Process namely PO2 and PO3. While domain Acquire and Implement (AI) consist of six IT process, there are AI1, AI2, AI4, AI5, AI6, and AI7. The research obtained existing maturity level value in Economic Development Group of East Java Representative is 3.64. This value is categorized as managed and measured level. It indicates this group had an integrated information system which could support the business process.