The Operation of Hands‐On Learning

There are many operational tasks required to run a product training program that is both efficient and effective. This chapter covers a few areas that may or may not be part of the direct responsibility of the subject matter expert. Even if an expert is not accountable for the outcome of these areas, it is important that they understand how each one functions and how it affects their training, their program, and the company. The chapter also discusses a few things for instructors to make any product training program more effectively. Certification is important for instructors, executives, and many in between to understand the difference between a certificate and a certification. Learning that matters and that happens in a real environment with real and important results is more effective than any other type of learning. Just because mentoring encourages informal learning does not mean the program itself should not be organized or formalized.