Modeling ambulatory care to obtain a balance between quantity and quality provided

It is common for organizations to achieve high productivity in order to increase their profit, but for the health sector, in addition to quantity of care, quality of care is important to customers. However, it is common to see poor quality in medical care centers caused by a number of variables. After analyzing a Brazilian outpatient clinic, the short duration of medical care observed referred to low quality of care. In this way, the article performed a mathematical modeling that seeks a satisfactory solution for decision-making when the quality and quantity of care are balanced. In order to perform this modeling, the theory of endogenous growth was applied using the production function, Markovian decision process and the Cobb-Douglas function. The satisfactory solution found can be adopted for other centers.