The effects of pictures, review credibility and personalization on users satisfaction of using restaurant recommender apps: Case study: Zomato dan qraved

This study aims to determine the effects of pictures, reviews credibility and personalization feature on users' satisfaction in accessing restaurant recommender apps. This study uses a quantitative approach with a total of 419 collected respondents. The data gathered within this study is being analyzed using multiple regressions using SPSS 22.0. The results of this study indicate that pictures and reviews credibility are affecting user satisfaction on using restaurant recommender apps. Additionally, providing personalization on a restaurant recommender apps may also improve its user satisfaction in accessing the apps.