Improving efficiency of OTT systems using fuzzy mining technique

This research focuses on applying fuzzy miner process mining technique in order to improve the efficiency of an OTT (Over-The-Top) application which was commonly used for communication purposes as well as spreading audio and video files over the Internet. By contemplating and studying the market, the administrators of the OTT application realized that on average it takes 2 weeks for a user to make a decision to purchase or order a product online, which was considered to be too long. This made the administrators of the system to apply and use fuzzy miner process mining technique with the purpose of simulating and visualizing the overall workflow processes of the customers behavior within the existing system. The simulation approach helped the technicians to discover and identify the flaws and drawback of the current system. One of the advantages of the study is that, the proposed approach can be used as groundwork for future and further research and studies.