Integration of pharmacy and drug manufacturers in RSUD Dr Samratulangi Tondano by ESB WSO2 to improve service quality: (A case study of RSUD Dr Samratulangi Tondano, Minahasa Regency, North Sulawesi)

Information Technology (TI) has a strong influence in the medical field, especially the pharmacy. Pharmacy is responsible for ensuring the effectiveness, safety, usage, and distribution of drugs. RSUD Dr Samratulangi Tondano starts to implement integration of drug producer or supplier because drug management and completeness are not always available on time. Beside for business, this is performed to minimize drug stock in the pharmacy, considering drugs are the main factor in treating patient. The researchers used SOA (Service Oriented Architecture) and ESB WSO2 models. The usage of SOA and ESB can help both the pharmacy and producers in communicating through a standard protocol to ease integration and exchange of pharmaceutical supply data. Based on the results of survey and analysis, it is concluded that the service of the pharmacy of RSUD DR Samratulangi Tondano was ineffective. Integration of pharmacy and drug manufacturers should be performed to improve service quality. SOA and ESB WSO2 models can meet the needs of pharmaceutical technology to improve the quality of pharmacy services in the community.