Designing an arisan mobile application for novice users using user-centered design approach

A lot of smartphone users are still novice and have difficulty in operating tasks using their smartphone, including running applications, for example running an online Arisan application. Arisan is a traditional social gathering that is common in Indonesia. Members of arisan contribute to and take turns at winning, and most of the arisan users are novice users. In this paper, we present the results of our observations to determine problems faced by the novice users when using an online arisan application. The user-centered design approach is employed to analyze the problems and to design the new online arisan application prototype. The prototype is designed based on the usability goal and the user experience defined for the novice users. We conduct a usability testing to evaluate the prototype. The testing results show that the prototype fulfills the usability goal and the user experience.