A communication gateway architecture for ensuring privacy and confidentiality in incident reporting

Privacy and confidentiality in communication with a public entity, especially when this communication is about issues related to security (i.e. reporting criminal activity), is paramount. The guarantees that the reporting system can provide to end users directly contribute to the overall success of the system while of utmost importance, that can greatly influence whether the system is used or not is too maintain a sense of security that will increarse the user's trust. In this paper, we present an architecture for ensuring privacy and confidentiality in incident reporting taking primarily, under consideration the large number of mobile devices that can be used in creating these reports. The proposed solution consists of two servers and uses identity cloaking and message encryption of the data exchanged.