Performance evaluation of systems Managed File Transfer in banking industry using IT Balanced Scorecard

Enormous file exchange in enterprise company is a common thing especially in financial company. The use and implementation of Managed File Transfer (MFT) system in company should bring a big perfomance and security impact for IT Division internally or externally. Succesful rate, perfomance rate, and supporting factor became the root cause of this research. Within this research, we know all the key-factor of perfomance measurement of MFT system and give us a blueprint about the perfomance measurement itself. This research will evaluate the perfomance of MFT system using concept of IT Balanced Scorecard (IT BSC) that have 4 perspective which will be the reference to collect data, evaluate data, and do a factor analysis using the data from the questioner. The result of factor analysis generating 4 new factor that have an important role in the MFT system level performance in the company such as System Securities, Business Support from MFT System, System Weaknesses, and System User's Comfortable.