Distribution technology strategies and policies

The development of competition and the changing regulatory environment are the new business drivers for the changing strategies necessary to be successful over the coming years. Overlaid on this are the further separation of energy traders and power network companies, mergers and takeovers and bundling of services in multi-utility companies. The key to success for electricity businesses is a flexible but focused strategy balancing priorities to deliver better customer service. A distribution utility also has statutory obligations to meet both in terms of continuity and quality of supply and in terms of the health and safety of both its workforce and the public at large. Successful distribution companies must manage down revenue costs whilst meeting performance targets and maintaining a safe environment for staff and the public. This new business climate not only creates different threats but opens up new opportunities. Building strategies which generate extra benefits requires the introduction of innovative approaches. Investment in strategic technologies provides the key to satisfying the various stakeholders in the business. In this paper, the business drivers, strategies and policies which are evolving are illustrated by examples where application of technology has delivered definite benefits.