Abstract:
ITIL is one of the most used frameworks for IT service management. Implementing ITIL processes through an organization is not an easy task and present many difficulties. ...Show MoreMetadata
Abstract:
ITIL is one of the most used frameworks for IT service management. Implementing ITIL processes through an organization is not an easy task and present many difficulties. This paper explores the ITIL implementation's challenges and tries to experiment how Business Process Management Systems can help organization overtake those challenges.
Date of Conference: 28-29 November 2016
Date Added to IEEE Xplore: 26 January 2017
ISBN Information: