Benchmarking ISPs in New Zealand

Measuring quality of Internet access is important because it provides rich information on capability of Internet services and user experience. As Internet services actively evolve, users tend to spend more time and require more network capacity over time. To meet the needs of consumers, there is a wide mix of ISPs and access technologies offered in New Zealand. Benchmarking ISPs in New Zealand for their quality of service enables us to predict what users may experience among different ISPs. In this paper, we present a study of broadband service performance in New Zealand ISPs. Our results will provide accurate information on the quality of service users experience from New Zealand ISPs and helps both ISPs and Government to understand current Internet service market.